Missed Call No. 07941055771 | Working hours 9.00 AM to 6.00 PM all Sundays Holidays info@supportcafe.in

Terms & Conditions

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.

These terms (the “Terms”) govern your use of the web site at www.supportcafe.in (“site” or “website”) and any technology support services provided either by phone or computer (the site and the support services are collectively referred to as the “services”) provided by supportcafe.in, (“supportcafe.in”, “We”, “Our”, or “Us”). By accessing, ordering or using the services via telephone or online via the site, you (“You” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the services are purchased) and other users of the services (collectively, “Users”) must agree to these Terms and Conditions available at www.supportcafe.in/termsandconditions If You do not agree to these Terms, you may not access or use the services or permit others to do so on your behalf.

Scope of Services

You may initiate the Services via telephone, via the Site, or other means made available by www.supportcafe.in. supportcafe.in will use commercially reasonable efforts to answer Your technology questions and resolve Your technology problems for a fee as set forth in the Site or as quoted on the telephone, as applicable. Supportcafe.in will provide all portions of the Services via remote control session only, no offline support or visiting to the clients area/home/office at any time. Online chat or e-mail sometimes video call’s where in case the client’s PC’s / Laptop’s are not able to boot. We may set forth limits to the technology We support. Certain Services may have minimum system requirements.

supportcafe.in Services may include Services that are available on plans basis, for onetime fee and as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a subscription fee (“Subscription Services”).

Terms of Use

We provide You with access to and use of the Services subject to Your compliance with the Terms. Supportcafe.in reserves the right to refuse to provide the Services to anyone during the office hours means from 9.00AM to 6.PM in all working days except Sundays & holidays without notice for any reason. You represent and warrant to us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind yourself to the terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to Supportcafe.in is correct and complete, and (f) any payment or credit card information You supply is correct. Your use of the Services is only for Your personal and internal business purposes on Your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services (“Content”) unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) Supportcafe.in’s logos, trademarks and copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; and (3) no modifications are made to any Content. The rights granted to You in connection with the Services constitute a license and not a transfer of title. Supportcafe.in reserves the right to revoke the authorization to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from Supportcafe.in. Except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of Supportcafe.in. Any rights not expressly granted herein are reserved by Supportcafe.in.

Restrictions

You shall not: (a) “mirror” any Content on the Site on any other server without Supportcafe.in’s prior express written permission, (b) use the Service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, website, personnel or equipment of Supportcafe.in or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the Service, (d) engage in any activities or actions in connection with the Services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks provided with or accessible from the Services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form (“SPAM”) in connection with the Services; or (h) interfere with the Services or any system, service, network, or person accessible from the Services, including without limitation deliberate attempts to overload a system by the multiple postings of messages.

Authorization to Access Your Computer; Monitoring of the Services and Phone Calls

You acknowledge that by Your use of the Services You are authorizing Supportcafe.in to access and control Your computer or device (collectively “Device”) for the purposes of diagnosis, service and repair.

In connection with delivering the Services, Supportcafe.in may download and use software, gather system data, take remote control of Your Device and access or modify Your Device settings. By accepting these Terms, you hereby grant Supportcafe.in the right to connect to Your Device, download and use software on Your Device to gather system data, repair Your Device, take remote control of Your Device and change the settings on Your Device while performing the Services. Other than as set forth in the warranty section below, you agree that Supportcafe.in has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.

We do monitor and record the Service sessions, including telephone calls and online sessions given with team viewer and any desk for purposes accountability and improving customer service, internal training. You hereby grant permission to Supportcafe.in to monitor and record the Services including phone calls and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the Services to You and Our Users; to protect ourselves and/or Our Users; and to enhance the types of Services We may provide to You in the future. You also grant Supportcafe.in permission to combine Your information with that of others in a way that does not identify You or any individual personally to improve the Services, for training, for marketing and promotional purposes, and for other business purposes. Please see Our Privacy Policy for further details.

Data Backup

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON YOUR DEVICE AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT SUPPORTCAFE.IN OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.

SUPPORTCAFE.IN DOES NOT PROVIDE SEPARATE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARES.

Limited Warranty

If in case our supportcafe.in services may not be successful because the problem may be beyond Our ability to resolve remotely. If You have purchased any plan in Supportcafe.in and we are not able to resolve Your technology problems and all our efforts are unsuccessful, we will refund the fees that You paid for the plan.

As set forth below, there are no other warranties for the Services.

Supportcafe.in makes no warranties or representations with respect to advice, guidance, information or other content posted to the Community portion of the Site or otherwise supplied to the Site by any third party, and expressly disclaims all warranties, express or implied, with respect to Community content and other third-party content available on the Site.

DISCLAIMER OF OTHER WARRANTIES

YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SUPPORTCAFE.IN DOES NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING YOUR QUESTION OR TECHNOLOGY PROBLEM. SUPPORTCAFE.IN MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT YOU ACCESS, DOWNLOAD OR USE WITH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES.

SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

IN NO EVENT SHALL SUPPORTCAFE.IN, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, WHETHER FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), MISPRESENTATION, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING FROM DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR DEVICE AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOST SALES, LOST REVENUE, LOST PROFITS OR OTHER LOSS OF BUSINESS, LOSS OF OR DAMAGE TO DATA, OR COST OF SUBSTITUTE SERVICES EVEN IF SUPPORTCAFE.IN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL THE TOTAL LIABILITY OF SUPPORTCAFE.IN, ITS SUPPLIERS, AND REFERRAL PARTNERS TO YOU IN THE AGGREGATE FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES, SOFTWARE OR CONTENT EXCEED THE GREATER OF THE AMOUNT PAID FOR THE SERVICES AT ISSUE OR RS.1000.00/-

 TERMINATION

SUPPORTCAFE.IN RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, SUPPORTCAFE.IN WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION SUPPORTCAFE.IN MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.

DISPUTE RESOLUTION

  1. Definitions

 As used in this Arbitration Provision, “Claims” means all claims, disputes, or controversies between You and Us of any nature or kind, whether pre-existing, present, or future, that arise from or relate to the Services. This includes but is not limited to disagreements about the validity, enforce ability, or scope of this Arbitration Provision. 

  1. Informal Efforts to Resolve Dispute

If a dispute arises between You and Supportcafe.in, You should first attempt to resolve it by contacting Our Customer Service Centre at 07941055771 or by sending the details of Your complaint, including Your contact information for a response, to the email address info@supportcafe.in. We will attempt in good faith to resolve all Claims submitted this way within ten (10) days of receipt.

  1. Supportcafe.in Customer Service Center Address:

Support Cafe
D.No.7-2-18, Donka Road
Guntur – 522002, Andhra Pradesh
INDIA

Use of Software and Tools

Supportcafe.in may need to download and/or run some codes, software’s on Your Device to help diagnose and resolve Your technology problem. Supportcafe.in uses several types of software: the first type provides Device system information to Supportcafe.in which helps Us diagnose and resolve Your technology problem, the second type allows Supportcafe.in to remotely control Your Device and modify its settings or software, and the third type generally consists of utilities and other tools to improve Device performance and help resolve Your technology problem.

You acknowledge and agree that use of all Supportcafe.in software and third-party software and tools accessed, downloaded or otherwise provided or made available with the Services (collectively “Software”) are subject to the license agreements that may appear or be referenced when You access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that We may download and utilize Software from third party Web sites and accept any applicable license agreements on Your behalf. You acknowledge and agree that We may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless You purchase a license to continue using such Software. You may use the Supportcafe.in software only in connection with the Services and for no other purpose. You agree that We may, but are not obligated to, remove any Software downloaded to Your Device during the Services after We have completed or terminated the Services.

Modifications to the Services

We reserve the right, for any reason, in Our sole discretion and with/without notice to You, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, We will not be liable to You or to any third party for doing so.

Submissions

All comments, feedback, information (other than Your personally identifiable information or billing information) or materials submitted to Supportcafe.in (“Submissions”) shall be considered non-confidential and Supportcafe.in’s property. By providing such Submissions, including related Submissions to Supportcafe.in, You agree to assign to Supportcafe.in, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. Supportcafe.in shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose. As part of any subscription Services purchased by You, You acknowledge and agree that Supportcafe.in may retain some of Your personally identifiable information or billing information for purposes of record retention and for purposes of billing any renewals of the subscription Services, which shall not be subject to the foregoing assignment provision.

You acknowledge that You are responsible for the Submissions that You provide, and that You have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright. You represent, warrant and agree that You shall not upload, post, transmit, distribute or otherwise publish through the Site, or any service or feature made available on or through the Site, any materials which are, do, or could reasonably be construed to be or do any of the following:

  • restrict or inhibit anyone from using and enjoying the Site or the Site’s services;
  • are fraudulent, unlawful, threatening, abusive, harassing, libellous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, or that threatens or invites violence, or that is derogatory of others on the basis of gender, race, ethnicity, national origin, religion, sexual preference or disability;
  • constitute or encourage conduct that would constitute a criminal offense, give rise to potential civil liability or otherwise violate any local, state, national or international law;
  • violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity or any other proprietary right;
  • contain a virus, spyware, or other harmful component;
  • contain embedded links, advertising, chain letters or pyramid schemes of any kind;
  • constitute or contain false or misleading indications of origin, endorsement or statements of fact; or
  • contain sensitive, proprietary or confidential information about Yourself or others.

Except as may be expressly permitted in connection with one of the Site’s services, You also may not offer to buy or sell any product or service on or through Your Submissions. We will not accept responsibility for any information included in any Submissions created or posted by third parties. You alone are responsible for the content and consequences of any and all of Your activities and You submit Submissions at Your own risk.

By submitting or sending Submissions to Us, You: (i) represent and warrant that the Submissions are not confidential or secret, and no confidential or fiduciary relationship is intended or created between You and Us in any way, (ii) represent and warrant that the Submissions are original to You, that no other party has any rights thereto, and that any “moral rights” in Submissions have been waived, and (iii) You grant Us and Our affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, copy, reproduce, modify, adapt, print, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, including for promotional and/or commercial purpose, and to authorize others to do so. We cannot be responsible for maintaining any Submissions that You provide to Us, nor are We responsible for any information included in any Submissions (for example, without limitation, a blog post or any comments to blog(s) created or posted by Users), and We may delete or destroy any such Submissions at any time.

Customer Responsibilities

You must cooperate with Supportcafe.in and promptly respond to Our requests for information and comply with Our requests to take actions to resolve Your technology problem. In order to help resolve Your technology issue, you may be required to consent to the downloading and use of Software on Your Device and accept all applicable license agreements for the Software.

Registration, Passwords and Security

In order to use certain Software or Services, you may require to enter login id and passwords while entering the account credentials please close/disconnect the remote support software window and after entering the credentials reconnect to the remote support software window. Please be responsible for maintaining the confidentiality of any password or account information. In case of inconvenience caused by our technical team you must notify Supportcafe.in immediately at info@supportcafe.in.

 Fees and Payment

The applicable fees for the Services You order may be quoted on the telephone and/or may be available on the Site. The fee for the Services will be charged directly on your credit card, debit card via internet banking etc., you agree to pay the charges applicable to Your selected Services, as well as any applicable taxes.

For Subscription Services, the applicable fees will depend on the type of subscription that You purchase, and the duration of the subscription.

Unless You have purchased a special or trial offer Subscription Service that specifically provides other terms for cancellation and/or refund, you may cancel any Subscription Service within seven (7) days following Your purchase of the Subscription Service, by contacting Supportcafe.in. Otherwise, the fees for the Subscription Service are not refundable.

International Use

Currently, the Services are only available for residents of the India. Supportcafe.in may, from time to time, offer promotions to residents of other countries. You agree to comply with all applicable laws and regulations, including without limitation, India export laws and regulations. You represent and warrant that You are not on the India’s prohibited party list and not located in or a national resident of any country on the India prohibited country list.

intellectual property

Supportcafe.in respects the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials. The Services, and the Software and Content provided with the Services, are protected by law including copyright, trademark, service mark, patent or other proprietary rights and laws. We do not grant any license or other authorization to any user of Our trademarks, registered trademarks, service marks, other copyrightable material, patents or any other intellectual property by including them with the Services.

Governing Law

The substantive I.T laws of the Government of India, without reference to any conflicts of law principles that would require the application of the laws of any other jurisdiction, shall govern these Terms and conditions.

Trademark Information

Supportcafe.in, the Supportcafe.in logo, and all Our other product names, service names, slogans, and related logos are registered trademarks or trademarks of their respective holders, All other trademarks, product names, trade names, and logos used within these pages are the property of their respective holders. You are not permitted to use these trademarks, or any other trademarks, without the prior written consent from them,  Use of other company trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of Supportcafe.in and its products, and (2) an endorsement of the company or its products by Supportcafe.in

 Links from and to the Site

This Site may contain hyperlinks to Web sites that are not controlled by Supportcafe.in and Supportcafe.in is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.

You may not provide any type of link to the Site without the express written permission of Supportcafe.in We reserve the right, however, to deny any request or rescind any permission granted by Us to link through such other type of link, and to require termination of any such link to the Site, at Our discretion at any time.

Dealings with Third Parties

In the course of delivering the Services to You, We may refer You to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of Your Device support issues or otherwise be of potential assistance to You. These third parties and/or their websites may also be linked and/or displayed on the Site. Although We may link or otherwise refer You to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by Us of those merchants or their products or services. We are not responsible in any way for any other Web sites, products, services or information. Your dealings with other entities promoted on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such other entity. You agree that Supportcafe.in shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any third parties that may refer You to the Services have no responsibility or liability for the Services provided by Supportcafe.in

Service Availability and Limitations

The Services may not always be available in Your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions and natural calamities.

In order to obtain Subscription Services, You must have at all times internet, current and functional remote support software in place and running on your Devices.

Supportcafe.in reserves the right to terminate Your Subscription Service, upon notice, if Supportcafe.in determines, in its sole business judgment, that Your Subscription Service is being used (a) fraudulently, (b) maliciously, (c) by any person other than You, (d) for any Device other than a registered system, (e) unreasonably. In the event that Your Subscription Service is terminated, Supportcafe.in will not refund to You. Subscription Services may be subject to additional requirements, limitations, and restrictions depending on the subscription level You purchased. Please refer to the Site for information about those restrictions. This is here simply for legal reasons. At SUPPORT CAFE we consistently deliver what we promise and leave our customers happy with our service.

SUPPORT CAFE is registered under GSTIN No. 37AWZPT5111E2Z2 and authorised to provide the below services.

998713  Maintenance and Repair Services of Computers and Peripheral Equipment
997331  Sale of Software License: Perpetual
997331  SaaS of rental of software license including hosting
998313  Providing support services for own software licensed to customers (AMC)
998314  Providing customization services for above
998319  Other IT Services
998319  Other information technology services nowhere else classified

We will keep update our terms and conditions time to time and make you aware of the same, so kindly visit this page for latest changes in the terms and conditions of our services.

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