Supportcafe.in cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services. Collectively, our ‘Services’. Your personal data includes information such as
- Telephone Number / Mobile Number
- Email address
- Other data collected that directly or indirectly identify you
What information do we collect?
We collect information so that we can provide the best possible experience when you use our services. Much of what you likely consider personal data is collected directly from you when you:
(1) create an account or purchase any of our services.
(2) request assistance from our support team.
(3) complete contact forms or request newsletters or other information from us
(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our services. This allows us to provide you with more relevant product offerings, a better experience on our site, and to collect, analyse and improve the performance of our services. We may also collect your location using your IP address so that we can personalize our services.
Data about ‘Usage of Services’ is automatically collected when you use and interact with our services, including metadata, log files, device IDs and location information. This information includes specific data about your interactions with the features, content and links, including those of third-parties, such as social media plugins, contained within the services, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilize information
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the services we provide to you. We collect various information relating to your purchase, use and/or interactions with our services. We utilize this information to:
- Improve and optimize the operation and performance of our services, including our website
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the services
- Detect and prevent fraud and abuse of our services and systems
- Collecting aggregate statistics about use of the services
- Understand and analyze how you use our services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or link-able to personal data, we treat it accordingly.
Sharing with trusted third parties. We may share a part of your personal data with affiliated companies only for the specific provision of services. With third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Serving advertisements
- Conducting contests or surveys
- Performing analysis of our services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).
Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
You may also update your subscription preferences with respect to receiving communications from us by accessing your account where available, and visiting ‘Account Settings’ page.
If you make use of a service that allows you to import contacts, we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at email@example.com
Compliance with legal, regulatory and law enforcement requests. We cooperate with government of India and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government of India or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider. The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.
How you can access, update or delete your data
All of our services have an account facility. To easily access, view, update, delete or transfer your personal data (where available), or to update your subscription preferences, please sign into your Account and visit ‘Account Settings.’ If your service does not have an account settings page or login, please email to firstname.lastname@example.org for additional information and guidance on accessing, updating or deleting data.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be fulfilled only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the ‘Contact Us’ section below.
How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations
- for preserving, resolving, defending or enforcing our legal/contractual rights
- needed to maintain adequate and accurate business and financial records
If you have any questions about the security or retention of your personal data, you can contact us at email@example.com
Do Not Track notifications
Some browsers allow you to automatically notify websites you visit not to track you using a ‘Do Not Track’ signal. There is no consensus among industry participants as to what ‘Do Not Track’ means in this context. Like many websites and online services, we currently do not alter our practices when we receive a ‘Do Not Track’ signal from a visitor’s browser. To find out more about ‘Do Not Track,’ you may wish to visit www.allaboutdnt.com.
Our services are available for purchase only for those over the age of 18. Our services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
We will respond to all requests, inquiries or concerns within ten days.